Ticket #118 (closed defect: fixed)

Opened 6 years ago

Last modified 6 years ago

ARInside is failing to run on HP Server

Reported by: christopher.pruitt@… Owned by: jls17
Priority: critical Milestone: 3.0.3
Version: 3.0.3 Beta Keywords:
Cc: Blocked By:
Blocking:

Description

We are recieving the following errors when trying to run ARInside Version 3.0.2.198 and ARInside Version 3.0.3.252 Beta on our HP Servers. It works just fine on our SUN Servers but not HP Servers.

The SUN Servers that both versions run on without issue are:
SunOS 5.9 Generic_122300-37 sun4u sparc SUNW,Sun-Fire-480R

The HP Servers that both versions will not run on are:
HP-UX B.11.31 U ia64

These are the errors we are getting.

Connecting to server REMOVED DUE TO HP POLICY...
User 'REMOVED DUE TO HP POLICY' connected to server REMOVED DUE TO HP POLICY
Loading blacklist from packinglist 'ARInsideBlacklist'

Loading objects from server 'REMOVED DUE TO HP POLICY'
server version: 7.1.00 Patch 011 201007230200
Start loading Server Information:
238 server settings loaded

Start loading Users:
103 Users loaded

Start loading Groups:
268 Groups loaded

Start loading Roles:
0 Roles loaded

Start loading Active Links:
[ARERR 91] Cannot open catalog; Message number = 91

RPC: Unable to send; System error

0 Active Links loaded

Start loading Filters:
[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

0 Filters loaded

Start loading Containers:
[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

0 Containers loaded

Start loading Escalations:
[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

0 Escalations loaded

Start loading Menus:
[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

0 Menus loaded

Start loading Forms:
[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

[ARERR 90] Cannot open catalog; Message number = 90

REMOVED DUE TO HP POLICY : RPC: Miscellaneous tli error - System error (Connection refused)

Then bombs at this point.

Change History

comment:1 Changed 6 years ago by jls17

  • Owner set to jls17
  • Status changed from new to accepted

Looks like a ARAPI problem. Maybe the server is crashing during the first error message and is not reachable afterwards. Sent email with special builds.

comment:2 Changed 6 years ago by jls17

  • Status changed from accepted to closed
  • Resolution set to fixed
  • Milestone set to 3.0.3

Now, Christopher was able to find the problematic workflow objects. Since r283 ARInside prints out the names of the objects it couldn't load during slow object loading. So in combination with the "--slow" command line argument everyone should be able to identify the defect workflows and add those to a blacklist (or delete / fix the objects).

The crash of ARInside (mentioned at the end of the description) is now fixed with r281.

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